Cabin Operations and Performance Manager
Job Location
United States, North America
Job Role
Airport Operations
Contract Type
Full-Time
Salary
Posted Date
2025-04-02
Job Expiry Date
2025-05-02
Qualification
Bachelor’s Degree Job Profile
Cabin Operations and Performance Manager is available in Columbus, OH. As a strong people leader, you will be responsible for the day-to-day operations, the performance management, support and welfare of the Cabin Host (CH) team. The CH’s are a remote workforce and engagement and understanding, is imperative to the success of this role.
Jet Select is an affiliated operating partner of Vista in the US - the largest charter group in private aviation and the world’s first private aviation ecosystem, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation.
Vista has a global reach with operational hubs across the globe and an expert workforce of over 4,000 aviation professionals. Vista's fast-paced growth and its relationship with the best partner operators open the door to lifelong career opportunities across the group - to create the best service in business aviation, in every region in the world.
Your Responsibilities:
Performance and Development
- Work closely with the other Cabin Operations and Development Manager for an aligned and consistent approach.
- Build a rapport with your team through engagement and be an ambassador for their development.
- Continually review performance and share feedback, to ensure a, exceptional consistent, customer experience
- Responsible for the delivery of your Cabin Host team annual appraisals and mid-year review. Using relevant systems and reports for performance management.
- Identify talent and celebrate success through promotional teams and ad-hoc events.
- Work to objectives to improve the department as guided by the Director of Cabin.
- Address any underperformance in a fair and efficient manner, in line with our HR policies.
Day to Day Operations
- Work with relevant OCC Teams, such as crew planning to ensure a smooth operation regarding the cabin host requirements.
- Support long term strategic crew planning where required.
- Build cross department communication and stakeholder management.
- Support and liaise with HR where required for case management.
- Follow HR Policies and Guidelines to effectively manage your workforce.
- Support and align with the Vista family globally where needed, to ensure a smooth and consistent operation.
- Oversee flight specific briefs and general mailbox support.
- Responsible for oversite of Aircraft stocking, inventories and Cabin Team uniforms
- General day to day communication with your CH team- approvals, sickness, general support.
- Coverage of Cabin phone and email on a rotational basis
- Responsible for any projects assigned to enhance the Cabin department.
Required Experience, Qualifications, and Education:
- Management experience required. Preferable experience of managing a large/ remote team and within Aviation or a luxury hospitality environment.
- Previous Performance Management experience preferable
- Able to consistently role model and be an ambassador for VistaJet and our values
- Ability to work in a fast-paced environment.
- Excellent interpersonal and communication skills
- A desire to ensure high levels of service through your support and management
- Passion for coaching and developing your team to success.
- A flexible, positive attitude to support business growth.
- Committed to achieve excellence in every element of role
- Strong IT skills essential
- Able and willing to complete VistaJet initial service course and potentially a flying rotation of 15 days.
Benefits:
- Medical, dental, and vision plans
- 401k program with company matching and no vesting period.
- Paid Time Off
- Life Insurance and Long/Short term Disability
- Employee Assistance Program
- Career progression
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