Job Profile

Cabin Operations and Performance Manager is available in Columbus, OH. As a strong people leader, you will be responsible for the day-to-day operations, the performance management, support and welfare of the Cabin Host (CH) team. The CH’s are a remote workforce and engagement and understanding, is imperative to the success of this role. 

Jet Select is an affiliated operating partner of Vista in the US - the largest charter group in private aviation and the world’s first private aviation ecosystem, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. 

Vista has a global reach with operational hubs across the globe and an expert workforce of over 4,000 aviation professionals. Vista's fast-paced growth and its relationship with the best partner operators open the door to lifelong career opportunities across the group - to create the best service in business aviation, in every region in the world.

Your Responsibilities:

Performance and Development 

• Work closely with the other Cabin Operations and Development Manager for an aligned and consistent approach.
• Build a rapport with your team through engagement and be an ambassador for their development.
• Continually review performance and share feedback, to ensure a, exceptional consistent, customer experience
• Responsible for the delivery of your Cabin Host team annual appraisals and mid-year review. Using relevant systems and reports for performance management.
• Identify talent and celebrate success through promotional teams and ad-hoc events.
• Work to objectives to improve the department as guided by the Director of Cabin.
• Address any underperformance in a fair and efficient manner, in line with our HR policies.

Day to Day Operations 

• Work with relevant OCC Teams, such as crew planning to ensure a smooth operation regarding the cabin host requirements.
• Support long term strategic crew planning where required.
• Build cross department communication and stakeholder management.
• Support and liaise with HR where required for case management.
• Follow HR Policies and Guidelines to effectively manage your workforce.
• Support and align with the Vista family globally where needed, to ensure a smooth and consistent operation.
• Oversee flight specific briefs and general mailbox support.
• Responsible for oversite of Aircraft stocking, inventories and Cabin Team uniforms
• General day to day communication with your CH team- approvals, sickness, general support.
• Coverage of Cabin phone and email on a rotational basis
• Responsible for any projects assigned to enhance the Cabin department.

 Required Experience, Qualifications, and Education:

• Management experience required. Preferable experience of managing a large/ remote team and within Aviation or a luxury hospitality environment.
• Previous Performance Management experience preferable
• Able to consistently role model and be an ambassador for VistaJet and our values
• Ability to work in a fast-paced environment.
• Excellent interpersonal and communication skills
• A desire to ensure high levels of service through your support and management
• Passion for coaching and developing your team to success.
• A flexible, positive attitude to support business growth.
• Committed to achieve excellence in every element of role
• Strong IT skills essential
• Able and willing to complete VistaJet initial service course and potentially a flying rotation of 15 days.

 Benefits:

• Medical, dental, and vision plans
• 401k program with company matching and no vesting period.
• Paid Time Off
• Life Insurance and Long/Short term Disability
• Employee Assistance Program
• Career progression